Project Management

SNAP offers the following project- and customer-related services:
 
Pre-Project Services
•    Information on system requirements
•    Supply of the necessary hardware and operational system, hosting by SNAP, if appropriate
•    Release of the hardware and software components supplied by customer
•    Analysis of the actual situation
•    Draft of a work concept
•    Draft of a project plan
•    Comparison of the technical requirements and work out of adaptations jointly with our customer, if appropriate


Installation and roll out of the systems
•    Installation and roll out of all server components in accordance with the Scope of Delivery
•    Implementation of all necessary customizing works for systems design in accordance with workflow conception and upon agreement with customer’s project manager
•    Installation and commissioning of interfaces
•    Production and commissioning of customer-specific software
•    Provision of systems for test production
•    Execution of system checks
•    Commissioning of the systems for real production
•    Protection / validation of production systems by implementation of appropriate backup and recovery processes


Training and Production Monitoring
•    We support our customer with the conception and production of sample pages, templates etc., and, if appropriate, training for super-users
•    Training for system administration
•    Instruction of customer’s staff with respect to system application
•    Production monitoring by expert staff


Project Management
•    Provision of an expert project manager for the life span of the project
•    Coordination of resources of SNAP (trainer, technicians, programmer)
•    Creation of project documents (for example project plans, minutes, training schedules etc.)
•    Continuous work in project committees


Project Documentation
•    Creation of a Customer Requirement Specification
•    Continous work on Project Guide / Handbook
•    Documentation of the production system
•    Training documents for user
•    User documentation
•    Conception for the operation incl. of software administration and support, either as solution hosted by SNAP or operated by customer
•    Backup concept
•    Recovery concept
•    Documents for project administration (Minutes)
•    IT documentation (server, data bases, client software etc.)


Change Request
Any modifications of service exceeding the Customer Requirement Specification are agreed in a Change Request Procedure. We will carry out a cost-benefit analysis and take into consideration the impact on the time schedule.